Last updated: June 2026. This policy explains what information Brandywine Water Damage & Restoration collects when you call, fill out a form, or visit this website, and how we use it.
When you call or submit a contact form, we collect your name, phone number, property address, and email if you provide one. If your job involves an insurance claim, we may also collect your insurance carrier and claim number to bill your adjuster directly.
We use your information to dispatch a crew, schedule your job, document the work for your insurance adjuster, and follow up about service. We do not sell your information to third parties.
This site may use basic analytics tools to understand how visitors use our pages. These tools do not collect your name or contact details unless you submit them through a form.
We retain job records, including moisture readings and photos, for as long as required to support warranty claims and insurance documentation, typically several years after the job is complete.
Questions about this policy can be directed to (302) 267-7950 or through our contact page.